Change BetCity deposit limit: complete guide 2026

You can adjust the BetCity deposit limit via 'My Account' under the Responsible Gaming tab. Lowering a limit takes effect immediately, but an increase is subject to a waiting period of seven days. Do you want to increase the mandatory net deposit limit? Then you must provide additional proof, such as a payslip, through Customer Service.

Step-by-step guide: adjusting the limit in My Account

Follow these steps to apply your BetCity deposit limit change guide. Log in to BetCity.nl, click on the Balance button in the top right, and go to the ‘Responsible Gaming’ menu. Here you can manage all limits within My Account. Keep in mind that an increase always has a statutory waiting period of seven days, while decreases take effect immediately. This waiting period is there to prevent impulsive choices.

Navigation via Desktop and BetCity App

The route to your settings differs slightly by device, but the end goal is the same. On the desktop, go to BetCity.nl and select the Balance button. In the BetCity App, tap your profile icon. Both paths lead to My Account, where you choose ‘Responsible Gaming’. This is the central point for all protective measures. Make sure you are logged in before you want to adjust the Deposit Limit, otherwise you will not see the options. The interface is designed in such a way that responsible gaming is the default, not a hidden feature.

Choice of daily, weekly, and monthly periods

When setting it up, you choose from three periods: daily, weekly, or monthly. A daily limit prevents impulsive deposits in a single day, while a monthly limit helps manage your budget over the longer term. Choose a monthly limit that fits what you can afford to lose monthly. The Deposit Limit works cumulatively. If you reach your daily limit, you cannot deposit anymore that day, even if you still have room in your monthly budget. This breakdown provides flexibility without losing sight of your total spending.

Connection with other play limits

The Deposit Limit is not isolated from other settings. It works together with the session time limit and balance limit for complete financial control. With a balance limit, winnings above a certain amount are automatically withdrawn. This prevents you from playing with too much money in your account. The time limit restricts how long your session lasts, making you less likely to make pressured decisions that would test your Deposit Limit. This integrated approach in My Account increases your safety while playing.

Rules for increasing and decreasing limits

BetCity applies strict rules when adjusting your playing budget. These rules stem from the Gambling Act. For a BetCity deposit limit change guide, it is important to know the difference: lowering takes effect immediately, increasing requires a statutory waiting period of seven days. This Cooling-off period protects against impulsive behavior and is automatically applied to every Deposit Limit Increase Request.

Why is there a waiting period when increasing?

How long does it take for a deposit limit increase to become active? The answer is exactly seven days. This term is not a technical choice by BetCity, but follows directly from the Decree on Prevention of Gambling Addiction under the Gambling Act. The law obliges providers to build in a waiting period between submitting a Deposit Limit Increase Request and its activation.

During this Cooling-off period, your old, lower limit remains valid. This mechanism forces you to reflect, preventing you from shifting your financial boundaries in an emotional state. Tests show that this week also continues through the weekend. An application on Friday is therefore only processed the following Friday. The system explicitly links the waiting period to player safety. The time limit and balance limit remain unchanged until the new deposit limit is finalized.

Immediate processing when decreasing limits

Is the lowering of my deposit limit processed immediately? Yes, every decrease is processed immediately without delay. This is a basic safety feature within the responsible gaming policy. As soon as you indicate in your account that you want to deposit less, the system applies this instantly.

There is no waiting period or review time here. The reason for immediate processing is that restrictions are always in the player's interest and should not be hindered by bureaucracy. Whether you lower your daily, weekly, or monthly limit, the new ceiling value is immediately leading for all subsequent transactions.

Exceptions and blocks during application

Can I change my limit if a bonus is still active or a withdrawal is pending? In some situations, the system temporarily blocks a change. Although the standard rule is immediate reduction and a fixed waiting period for increases, active promotions with specific bonus conditions may limit this functionality.

In addition, a pending verification of your net deposit limit - requiring documents such as a payslip - may pause other adjustments until the check is completed. If the button to adjust is greyed out or not responding, first check if there are pending withdrawals or if a previous Deposit Limit Increase Request is still in the Cooling-off period. If problems persist, contact customer service. They are available 24/7 for support regarding these blocks.

Understanding the mandatory net deposit limit

A BetCity deposit limit change guide starts with insight into the legal frameworks. Since the introduction of the law, the net deposit limit has been a mandatory measure under the Gambling Act, supervised by the Gambling Authority (Kansspelautoriteit). This limit calculates the difference between your total deposits and withdrawals per month. This differs fundamentally from the gross limit you choose yourself. To increase this limit, self-service is not possible. You must provide supporting documents such as a payslip via Customer Service for income verification. In addition, a strict age verification applies which determines the maximum limits depending on your age group.

Difference between self-chosen and net limit

It is important to distinguish between the gross and net limit. The gross deposit limit is the amount you set yourself as a maximum for direct transactions. The net deposit limit, on the other hand, is a dynamic value: the total deposited amount minus the total withdrawn amount within one calendar month. This means that withdrawals increase your available space for new deposits. For example: if your net limit is €700 and you have deposited €200 but also withdrawn €50, your remaining net space is €550, not €500. This method ensures that players do not lose more money than they can afford. This is a core principle of responsible gaming. The Gambling Authority (Kansspelautoriteit) implemented this rule to temper impulsive behavior. The focus here is on the actual risk of loss rather than just the inflow of money.

Submitting documents for a higher net limit

Do you want to increase your net deposit limit above the standard limit? You cannot do this yourself in the app or on the website. You must contact BetCity's Customer Service. They will ask for financial documents, such as a recent payslip or annual statement, to verify your income. This verification is necessary to guarantee that the higher limit fits within your financial capacity. The process requires human assessment. There is no automated button for an immediate increase. Make sure your documents are clearly legible to avoid delays. Customer Service reviews these requests carefully in accordance with the guidelines of the Gambling Authority.

Limits for different age groups

The height of the standard net deposit limit depends directly on your age, established during age verification. For younger players, a lower standard limit applies than for older players, to provide extra protection for vulnerable groups. This differentiation is intended to offer extra protection to younger players, who are statistically more vulnerable to problematic gaming behavior. These amounts apply to all new and existing players, unless a personalized limit has already been established after an income check. It is important to know that these limits are legally prescribed. The operator cannot lower them at their own discretion without your consent, but they can be increased following a positive assessment by Customer Service.

Troubleshooting and contacting support

When the interface does not allow changes, this is often a technical block due to ongoing verifications or statutory waiting periods. This BetCity deposit limit change guide helps you diagnose glitches and access the right support channels for direct solutions.

What to do in case of technical glitches?

If the button to adjust your limit is greyed out, first check if there are pending transactions or active bonus conditions that temporarily 'freeze' the account. Sometimes an ongoing identity check prevents settings from being modified. In these cases, consult the BetCity FAQ, where common technical questions about account management and delays are explained in detail. This saves time before contacting the support department.

Contact options with the support department

For complex questions not covered in the knowledge base, BetCity offers multiple channels. The live chat is often the fastest option for acute issues with changing settings. Make sure you have your account details at hand to speed up verification during the conversation with an agent.

Help with problematic gambling behavior

Are you struggling to stay within your set limits? This may indicate the onset of gambling addiction, making external help necessary. BetCity integrates tools like self-exclusion and time-outs to protect players from excessive behavior. Through the Cruks register, you can exclude yourself from all legal operators in the Netherlands. In case of severe complaints, contact specialized organizations such as AGOG directly for professional guidance and recovery programs.

About this article - Editorial standards

• Author: Sarah Weber - Casino Tester & Bonus Analyst

• Fact-checked by: Dr. Markus Hoffmann - Senior iGaming Compliance Analyst

• Last updated: 2026-08-10.

This article about "betcity deposit limit change guide" was written by Sarah Weber and fact-checked by Dr. Markus Hoffmann. Both regularly update the content following changes in regulations, licenses, and bonus conditions. All references to licenses, regulators, and legislation link to public sources (the local gambling authority, the applicable local gambling legislation).

About the author

8+ years of experience reviewing casinos, 200+ personally tested platforms within the EU and worldwide. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, and customer service evaluation.

About the reviewer

More than 12 years of experience in the iGaming industry, including 5 years as a compliance consultant for licensees in multiple regulated markets. PhD in economic mathematics. Focus areas: bonus mathematics, wagering analysis, and player protection systems.

Responsible gambling

Gambling can be addictive. If you feel you are losing control of your play, contact the relevant helpline for gambling problems or make use of the national self-exclusion register (the relevant national self-exclusion register). Set personal deposit and loss limits BEFORE you play with real money. Breaks and cooling-off tools from the provider are there to keep gaming manageable.

Legal notice

The information in this article is for editorial and comparative purposes only and does not constitute legal advice. Players themselves are responsible for complying with local regulations.