Changing BetCity deposit limit: complete guide 2026

You can adjust the BetCity deposit limit via 'My Account' under the Responsible Gaming tab. Lowering a limit takes effect immediately, but an increase is subject to a seven-day waiting period. Do you want to increase the mandatory net deposit limit? Then you must provide additional proof, such as a payslip, via Customer Support.

Step-by-step plan: adjusting limit in My Account

Follow these steps to apply your guide to changing the BetCity deposit limit. Log in to BetCity.nl, click on the Balance button in the top right, and go to the 'Responsible Gaming' menu. Here you can manage all limits within My Account. Keep in mind that an increase always has a statutory waiting period of seven days, while decreases take effect immediately. This waiting period is there to prevent impulsive choices.

Navigation via Desktop and BetCity App

The route to your settings differs slightly per device, but the ultimate goal is the same. On the desktop, go to BetCity.nl and select the Balance button. In the BetCity App, tap your profile icon. Both paths lead to My Account, where you choose 'Responsible Gaming'. This is the central hub for all protective measures. Make sure you are logged in before you want to adjust the Deposit Limit, otherwise you won't see the options. The interface is designed so that responsible gaming is the default, not a hidden feature.

Choice of daily, weekly, and monthly periods

When setting it up, you choose from three periods: daily, weekly, or monthly. A daily limit prevents impulsive deposits in a single day, while a monthly limit helps manage your budget in the longer term. Choose a monthly limit that fits what you can afford to lose each month. The Deposit Limit works cumulatively. If you reach your daily limit, you cannot deposit any more that day, even if you still have room in your monthly budget. This setup provides flexibility without losing sight of your total spending.

Relation to other gaming limits

The Deposit Limit does not stand alone from other settings. It works together with the time limit and balance limit for full financial control. With a balance limit, winnings above a certain amount are automatically paid out. This way, you don't play with too much money in your account. The time limit restricts how long your session lasts, making you less likely to make decisions under pressure that would test your Deposit Limit. This integrated approach in My Account increases your safety while playing.

Rules for increasing and decreasing limits

BetCity applies strict rules when adjusting your gaming budget. These rules originate from the Gambling Act. For a guide to changing the BetCity deposit limit, it is important to know the difference: lowering is immediate, increasing requires a statutory waiting period of seven days. This Cooling-off period protects against impulsive behavior and is automatically applied to every Deposit Limit Increase Request.

Why is there a waiting period for increasing limits?

How long does it take for a deposit limit increase to become active? The answer is exactly seven days. This period is not a technical choice by BetCity, but follows directly from the Decree on Prevention of Gambling Addiction under the Gambling Act. The law obliges providers to build in a Waiting Period between submitting a Deposit Limit Increase Request and the activation.

During this Cooling-off period, your old, lower limit remains valid. This mechanism forces you to think, so that you do not push your financial limits in an emotional mood. Tests show that this week also continues through the weekend. An application on Friday is therefore only processed the following Friday. The system explicitly links the Waiting Period to the safety of the player. The time limit and balance limit remain unchanged until the new deposit limit is final.

Immediate processing when lowering limits

Is the lowering of my deposit limit processed immediately? Yes, every decrease is processed immediately without delay. This is a basic safety feature within the responsible gaming policy. As soon as you indicate in your account that you want to deposit less, the system applies this immediately.

There is no question of a Waiting Period or assessment time here. The reason for immediate processing is that restrictions are always in the player's interest and should not be hindered by bureaucracy. Whether you lower your daily, weekly, or monthly limit, the new ceiling value is immediately leading for all subsequent transactions.

Exceptions and blocks during application

Can I change my limit if a bonus is still active or a withdrawal is pending? In some situations, the system temporarily blocks a change. Although the standard rule is immediate reduction and a fixed Waiting Period for increases, active promotions with specific Bonus terms may limit the functionality.

In addition, a pending verification of your net deposit limit - which requires documents such as a payslip - may pause other adjustments until the check is completed. If the button for adjusting is greyed out or does not respond, first check if there are pending withdrawals or if a previous Deposit Limit Increase Request is still in the Cooling-off period. If problems persist, contact customer service. They are available 24/7 for support with these blocks.

Understanding the mandatory net deposit limit

A guide to changing the BetCity deposit limit starts with understanding the legal frameworks. Since the introduction of the law, the net deposit limit has been a mandatory measure under the Gambling Act, supervised by the Gambling Authority. This limit calculates the difference between your total deposits and withdrawals per month. This differs fundamentally from the gross limit you choose yourself. To increase this limit, self-service is not possible. You must provide supporting documents such as a payslip via Customer Support for income verification. In addition, a strict age verification applies which determines the maximum limits depending on your age group.

Difference between self-chosen and net limit

It is important to distinguish between the gross and net limit. The gross deposit limit is the amount you set yourself as a maximum for direct transactions. The net deposit limit, on the other hand, is a dynamic value: the total deposited amount minus the total withdrawn amount within one calendar month. This means that withdrawals increase your available space for new deposits. For example: if your net limit is €700 and you have deposited €200 but also withdrawn €50, your remaining net space is €550, not €500. This method ensures that players do not lose more money than they can afford. This is a core principle of responsible gaming. The Gambling Authority implemented this rule to temper impulsive behavior. The focus here is on the actual risk of loss rather than just the inflow of money.

Submitting documents for a higher net limit

Do you want to increase your net deposit limit above the standard limit? Then you cannot do this yourself in the app or on the website. You must contact BetCity Customer Support. They will ask for financial documents, such as a recent payslip or annual statement, to verify your income. This verification is necessary to guarantee that the higher limit fits within your financial capacity. The process requires human review. There is no automated button for direct increase. Make sure your documents are clearly legible to avoid delays. Customer Support assesses these requests carefully in accordance with the guidelines of the Gambling Authority.

Limits for different age groups

The level of the standard net deposit limit depends directly on your age, established during age verification. For younger players, a lower standard limit applies than for older players, to provide extra protection for vulnerable groups. This differentiation is intended to provide extra protection for younger players, who are statistically more vulnerable to problematic gaming behavior. These amounts apply to all new and existing players, unless a personalized limit has already been established after an income check. It is important to know that these limits are legally prescribed. The operator cannot lower them at its own discretion without your consent, but they can be increased after a positive assessment by Customer Support.

Troubleshooting and contact

When the interface does not allow changes, this is often a technical block due to pending verifications or statutory waiting periods. This guide to changing the BetCity deposit limit helps you diagnose malfunctions and contact the right support channels for direct solutions.

What to do in case of technical malfunctions?

If the button to adjust your limit is greyed out, first check if there are pending transactions or active bonus terms that temporarily 'freeze' the account. Sometimes an ongoing identity check prevents settings from being changed. In these cases, consult the BetCity FAQ, where common technical questions about account management and delays are explained in detail. This saves time before contacting the support department.

Contact options with the support department

For complex questions not covered in the knowledge base, BetCity offers multiple channels. The live chat is often the fastest option for acute problems with changing settings. Make sure you have your account details at hand to speed up verification during the conversation with an agent.

Help with problematic gaming behavior

Are you unable to stay within your set limits? Then this may point to an onset of gambling addiction, where external help is necessary. BetCity integrates tools such as self-exclusion and time-outs to protect players from excessive behavior. Via the Cruks register, you can exclude yourself from all legal providers in the Netherlands. In case of serious complaints, contact specialized organizations such as AGOG directly for professional guidance and recovery programs.

About This Article - Editorial Standards

• Author: Sarah Weber - Casino Tester & Bonus Analyst

• Factually reviewed by: Dr. Markus Hoffmann - Senior iGaming Compliance Analyst

• Last updated: 2026-08-10.

This article on "changing BetCity deposit limit guide" was written by Sarah Weber and factually reviewed by Dr. Markus Hoffmann. Both regularly update the content for changes in regulation, licensing and bonus terms. All references to licences, regulators and statutes link to public sources (the local gambling regulator, the applicable local gambling statute).

About the Author

8+ years reviewing casinos, 200+ personally tested platforms across the EU and globally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialty: wagering requirements, withdrawal workflows, customer-support evaluation.

About the Reviewer

12+ years in the iGaming industry, including 5 years as a compliance consultant for licensed operators across multiple regulated markets. PhD in Economic Mathematics. Focus areas: bonus mathematics, wagering analysis, and player-protection systems.

Responsible Gambling

Gambling can be addictive. If you feel you are losing control of your play, please reach out to the relevant problem-gambling helpline or use the national self-exclusion register (the relevant national self-exclusion register). Set personal deposit and loss limits BEFORE you play with real money. Operator pauses and cooldown tools exist to keep play sustainable.

Legal Notice

The information in this article is provided for editorial and comparison purposes only and does not constitute legal advice. Players are responsible for compliance with local regulations.